Yondu Launches Managed IT Support Powered by ServiceNow

2 minutes read - November 19, 2022 - by Yondu Team
Are tech issues and downtimes affecting your productivity? Check out Yondu’s Managed IT support services and see how it can help your business.
Yondu's Management IT Support

Yondu is always geared to provide robust technology solutions to clients. In line with this,  we are proud to announce the launch of our new solution, Managed IT Support (MITS) powered by ServiceNow.

Tech support is an integral aspect of any organization– it keeps operations and all other processes running smoothly. This makes the lack of reliable IT staff a serious threat to businesses, especially with hackers lurking, waiting for the perfect time to attack a vulnerable system.

Powered by ServiceNow, Yondu’s MITS solution addresses not just common pain points of an organization’s IT landscape. We go beyond what is on the surface and provide the support dedicated to your business.

Bridging IT Support Gaps with MITS

Our MITS solution is dedicated to your business and goes beyond traditional technical support. We provide an end-to-end solution which is defined by your organization’s own IT requirements. Businesses can also subscribe for support that matches their specific business requirements in a given timeframe. This includes tasks such as:

  • 24/7 Incident support
  • Delivery services for L1/L2/L3 incidents
  • System and User Administration
  • Deskside Software Support
  • Application Support
  • Data Maintenance
  • Remote Desktop Support
  • Internal Applications
  • Procurement and Deployment of IT Assets
  • Performance Reporting
  • Identification of recommended enhancements

Service disruptions and structural issues can cause downtimes affecting crucial business processes. Our expertise lies in processes that spot and resolve these issues:

Incident Management

Restore service interruptions caused by performance mishaps or power outages. This minimizes any damages that the disruption could have caused.

Change Management 

Let’s make transitioning to new services fast and smooth. We aim to complete system or infrastructure updates or modifications with the least possible downtime.

Knowledge Management

Empower your team through a centralized knowledge base that promotes a standardized approach to targeting and resolving issues.

Asset Management

Protect your organization’s tech assets through systematic monitoring and management.

Service Level Management

We aim to meet service specifics outlined in our Service Level Agreements, ensuring client satisfaction.

Yondu’s MITS Solution

As an IT industry leader, Yondu is an expert in the local technological landscape. We understand our market’s pain points and specialize in delivering scalable solutions for your business.

Onboard highly-skilled and certified IT professionals to deliver swift and comprehensive technical support. With Yondu’s delivery of IT as-a-service, clients can expect fewer IT problems and improved response rates that aid in enhancing overall business process efficiencies. 

Talk to our team today about how our MITS solution can help your business.