The VP for Delivery is responsible for ensuring that the group – a particular segment of Tech’s Business Unit is meeting goals that contribute to the overall success of a company. Ensures that operations run smoothly and that people are productive. Designs policies, overseeing customer service, and implementing technology solutions. Leads and accountable for managing the group’s financials (PnL) and delivering the vision for the company on identifying the best methodologies, tools, and organizational modelsmodel for Tech services. Leads with an analytical and strategic mind and has a broad knowledge of the business.
Formulates business strategy with others in the executive team
Establish and align the group’s direction to the company’s technical vision and lead all aspects of the group’s development.
Manages contracts and relations with customers, vendors, partners, and other stakeholders
Leads collaboration with the other business units to find the balance between user needs and business goals.
Aligns and oversees the implementation of technology solutions throughout the organization.
Builds strategic partnerships with clients and key stakeholders to establish a strong foothold in their core business thereby gaining access to business growth.
Builds a strong solution and technical delivery team; work with product teams to plan & manage capacity and utilization to effectively support a large suite of solutions of clients with diverse industry
Oversee expenses and budgeting to help the organization optimize costs and benefits. Manage start-up costs and finances of the business unit by efficient financial management.
Develops processes, procedures, policies, SLAs and KPIs aligned to the different business units’ needs. Reviews SLAs across all engagements.
Create a harmonious working environment, train, and mentor staff, and motivate all team members to perform efficiently.
Continuously innovate and refine processes & tools to maximize the effectiveness and efficiency of the team.
Ensures delivery processes are optimized, continually improved, and consistent across the team.
Provides effective leadership to the management team, retains talent to achieve strategic goals, and provides regular feedback on performance and competencies.
Proactively identify new and emerging technology solutions to support business excellence.
Incorporates existing enterprise technology standards, security, and capabilities into solutions as applicable.
Explore and analyze market trends and identify new opportunities in the assigned region.
Mentors and motivate teams to achieve productivity and engagement Designs policies that align with the overall strategy.
Implements efficient processes and standards.
Evaluate risk and lead quality assurance efforts.
Other job-related activities that may be assigned from time to time.
Education – At least graduate with a Bachelor’s or Master’s Degree in IT, Computer Science, Engineering, or any related course.
Related Work Experience – At least 10 + years of experience managing/leading teams, including managing leaders.
At least8 + years of experience leading and delivering a large, complex managed services delivery agreement (contract obligations), including oversight of strategy/technical roadmap, financials/budget, contract deliverables, relationships, and vendor management. At least
5 + years of experience driving innovations/initiatives from ideation and strategy development to design and execution.
Proven end-to-end technical/functional product life-cycle management for applications and platforms.
Proven experience as Head of Operations, Operations Director, or similar leadership role.
Experience with implementing IT systems
Knowledge – In-depth Knowledge in the following:
Strong Business Acumen / Value Chain - Proficient
IT Service Operations or IT Service Management - Proficient
IT Literacy around Applications and Systems - Proficient
Operational Excellence - Proficient
SDLC and Software Development - Proficient
Linux/Unix, MySQL, system and network configuration - Intermediate
Financial Management - Intermediate
MS Office - Proficient
Must have excellent leadership and people management skills.
Must have proven leadership with demonstrated ability to confidently drive forward business strategy and performance.
Must have a proven ability to motivate teams to achieve high standards and accomplish set outcomes.
Must have an excellent program and client relationship management skills demonstrated through strong written and oral communication.
Must have strong influencing, problem-solving, and negotiation skills.
Must have excellent problem-solving and analytical skills.
Must have excellent relationship Management and Performance Management Skills
Must have excellent exceptional Written and Oral Communication Skills, Interpersonal Skills.
Must have excellent Presentation Skills.
Must have excellent Organizational and Time Management Skills.
Must have passion for Service Improvement.
Must have the ability to multi-task and attention to detail.
Must have exemplary work ethics leadership: Inspires coworkers to attain goals and pursue excellence. I
dentifies opportunities for improvement and makes constructive suggestions for change.
Manages the process of innovative change effectively.
Remains at the forefront of emerging industry practices.
Challenges others to develop as leaders while serving as a role model.