Technical Support Representative

Technical Support Representative

Responsibilities

  • Solve technical issues for customers by troubleshooting and investigating problems, prioritizing and escalating issues, managing and optimizing workflow and proactively identifying support needs
  • Improve efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools
  • Drive programs focused on improving user experience
  • Collaborate with other cross-functional teams
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests
  • Follow standard processes and procedures
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business

Qualifications

  • Graduate of any 4-year course is preferred. Non-graduates are also accepted, but must have previous-related experience in a technical support role
  • Able to communicate fluently in conversational English
  • Adept at working with technology-related products, support operations and/or in a consulting role
  • Able to work on multiple initiatives at the same time with excellent project management skills
  • Has a proven track record of driving results
  • Has attention to detail with the ability to effectively multi-task and work independently
  • Knowledge of customer service principles and practices
  • Willingness to co-operate with others and work to the greater good

Click here to view job description for Customer Support Representative


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