The Service Desk Specialist will provide first level support to ensure that all queries and issues are properly addressed and resolved. This position provides exceptional phone and email support to our customers experiencing software or hardware related issues within our industry leading products. Responsibilities include 24hr/7 day monitoring and analysis, research and documentation of identified or reported issues, and professionally written and/or verbal communication with customers (both internal and external).
Location: YONDU HQ
# of Positions Available: 2