Service Delivery Support

The Service Delivery Support Specialist is responsible for processing requisition and tracks until PO release and ensures all pre-work is complete (ie. approved MTS, proposals reviewed).

Location: YONDU HQ

Status: For Pooling

# of Positions Available: 1

DUTIES AND RESPONSIBILITIES:   

  • Reviews documents submitted by vendors (e.g. MTS. PRs, COCA, Invoices)

  • Checks invoice for accuracy and process the accounts payable department to issue payment

  • Inventories items in order to determine correct allocation per client 

  • Enters data concerning inventory and tracks movement in/out including aging for maintenance and support

  • Provides coordination activities for special team events.

  • Responds to questions and provide the necessary information (internal and external)

  • Provides and coordinate information to and from suppliers; Processing of PRs and GRs; Updating of Inventory for delivered items

  • Coordinates release of assets and processing of RMA with vendor partners

  • Supported Teams in Products and Technology: Operations/Service Assurance, Service Delivery, Managed Networks, Digital Services

  • Other job-related activities that may be assigned from time to time.

JOB SPECIFICATIONS: 

  • Education –  At least graduate with a Bachelor’s Degree in IT, Computer Science, Management, or any related course.

  • Related Work Experience – At least 1-2 years of working experience in Vendor Management.

  • Knowledge –  Knowledgeable in MS Office Application

  • Skills:

    • Must have a customer focus, interpersonal and communications skills to ensure consistent messages are communicated to internal customers/stakeholders, able to work well in a team environment and adhere to the highest ethical standard.

    • Must have excellent problem-solving and analytical skills. 

    • Must have solid relationship management.

    • Must have written and oral communication skills.

    • Must have organizational and time management skills.

    • Must have passion for Service Improvement. 

    • Must have the ability to multi-task and have attention to detail.
    • Must be adept to work in a fast-paced environment with tight SLAs.