The Service Delivery Support Specialist is responsible for processing requisition and tracks until PO release and ensures all pre-work is complete (ie. approved MTS, proposals reviewed).
Location: YONDU HQ
Status: For Pooling
# of Positions Available: 1
DUTIES AND RESPONSIBILITIES:
Reviews documents submitted by vendors (e.g. MTS. PRs, COCA, Invoices)
Checks invoice for accuracy and process the accounts payable department to issue payment
Inventories items in order to determine correct allocation per client
Enters data concerning inventory and tracks movement in/out including aging for maintenance and support
Provides coordination activities for special team events.
Responds to questions and provide the necessary information (internal and external)
Provides and coordinate information to and from suppliers; Processing of PRs and GRs; Updating of Inventory for delivered items
Coordinates release of assets and processing of RMA with vendor partners
Supported Teams in Products and Technology: Operations/Service Assurance, Service Delivery, Managed Networks, Digital Services
Other job-related activities that may be assigned from time to time.
Education – At least graduate with a Bachelor’s Degree in IT, Computer Science, Management, or any related course.
Related Work Experience – At least 1-2 years of working experience in Vendor Management.
Knowledge – Knowledgeable in MS Office Application
Must have a customer focus, interpersonal and communications skills to ensure consistent messages are communicated to internal customers/stakeholders, able to work well in a team environment and adhere to the highest ethical standard.
Must have excellent problem-solving and analytical skills.
Must have solid relationship management.
Must have written and oral communication skills.
Must have organizational and time management skills.
Must have passion for Service Improvement.