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Security Engineers

The Security Engineer will provide support to ensure that all queries and issues are properly addressed and resolved through investigation and ticket response. Provides exceptional phone and email support to our customers experiencing issues within our industry-leading products.  Performs 24hr/7 day monitoring and analysis, research and documentation of identified or reported issues, and professionally written and/or verbal communication with customers (both internal and external).

Location: YONDU HQ

Status: For Pooling

# of Positions Available: 1

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Job Description
  • Provides second-level support to queries and issues using the knowledge base in accordance with the incident management and request fulfillment process.
  • Ensures that service incidents are acknowledged, escalated, and resolved according to the Service Level Agreement (SLA). Takes ownership of user problems and follows up on the status of problems on behalf of the user and communicates progress in a timely manner.
  • Performs a deep dive on incidents, conducts investigations, and provides recommendations for remediation as required service in performing Managed Detection and Response
  • Performs whitelisting, blacklisting, generates, and implements Firewall rule sets following the existing Service Request and Change Management Process.
  • Performs Malware and Packet Analysis.
  • Conducts Open-source intelligence (OSINT).
  • Gathers the necessary information with regards to Threat Intelligence and performs Threat Hunting.
  • Generates reports as requested by customers and assures that information needed is readily available at the requested time.
  • Performs Vulnerability Assessment analysis provides confidential reports to appropriate recipients.
  • Other job-related activities that may be assigned from time to time.
     
Job Qualifications/Requirements
  • Education –  At least graduate with a Bachelor’s Degree in IT, Computer Science, Engineering, or any related course.
  • Related Work Experience – At least 2-3  years of working experience in SOC and CERT/CSIRT. 
  • Knowledge –  Knowledgeable in the following:
    • Knowledge of different types of IT and IT Security applications and the latest technologies.
    • Knowledge of cloud platforms, data management, and IT Security tools.
    • Familiarity with web-based software design using IIS, SQL Server, Classic ASP or ASP.Net C#
    • Understanding of user interface design and information architecture.
    • Preferred to have a scripting (python, C, C++, Php, Java, Powershell) background.
    • Knowledgeable of the different types of Operating Systems (Windows, Linux, and MAC OS)
  •        Skills:
    • Ability to convey complex technical situations to end-users of all technical abilities.
    • Ability to quickly grasp and comprehend new situations/technologies and think on your feet.
    • Ability to work with minimum direction to achieve goals.
    • Excellent communicator, able to understand issues and discuss them effectively among technical, software development, business development, and partner stakeholders
    • Diplomacy, tact, and poise under pressure when working through customer issues.
    • Skills in troubleshooting and analyzing problems
    • Emotional intelligence, decision-making, and a drive to solve problems.
    • Strong analytical skills, coupled with the ability to think outside the box.
    • Ability to work independently and with a cross-functional team. 
    • Must be adept to work in a fast-paced environment with tight SLAs.
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