Project Management Coordinators

The Project Management Coordinator is responsible for maintaining project documentation. 

Location: YONDU HQ

Status: For Pooling

# of Positions Available: 1

Job Description
  • Proactively monitors created WOs in the master list.
  • Performs Real-Time monitoring of WOs using MyBSS, ICCBS, OWFM
  • Acts as Flow-Thru Manager per assigned client (help increase installation flowthru).
  • Real-time updating for WOs in Masterlist.
  • Manages WOs upon delay to closure (Install or cancel).
  • Manage WOs future bookings to early dates.
  • Coordinates with VAMS -for New Reservations, change in the facility, etc. Serviceability reruns.
  • Coordinates with TELESALES for Call out (e.g.correction of address, verify cancellation, undecided, etc.)
  • Coordinates with CFS SPOCs (not field tech) to prioritize and manage WOs in the field.
  • Coordinates directly with Account Managers to manage customer-related delays that will require cancellation or cancellation and rebook.
  • Coordinates with CXM for cancellation and rebooking process (Ex. Change Facility, wrong facility assigned)
  • Generates Report and Support Account Managers during status report with Client
  • Performs once or twice a week reporting to customer SPOC on the order status
  • Supports Top 15-20 Enterprise Customers inside the Program on all Broadband Orders 
  • Other job-related activities that may be assigned from time to time.
     
Job Qualifications/Requirements
  • Education –  At least graduate with a Bachelor’s or Master’s Degree in IT, Computer Science, Engineering or any related course.
  • Related Work Experience – At least 2-3  years of experience in the same role.
    • Highly experienced in handling complex projects following SDLC methodologies (Agile, Scrum,  Waterfall)
    • Experience in deployment and release management  
    • Previous experience in handling 10 to 15-man roster project/
  • Knowledge –  Knowledgeable in the following:
  • Web and Mobile Applications.
  • Skills:
    • Must have the ability to work on multiple projects concurrently.    
    • Must have the ability to do software release project management and resource planning.
    • Must have good leadership skills, risk management, client interfacing, and decision-making skills.
    • Must have the ability to work with minimum supervision and be able to guide new team members.
    • Must be adept to work in a fast-paced environment with tight SLAs.