NOC Engineers

The NOC Engineer is responsible for providing network management and analysis.
 

Location: YONDU HQ

Status: Urgent

# of Positions Available: 10

Job Description
  • Diagnoses incident,  fault detection, and identification Network Monitoring and Management Tools. 
  • Pro-active analysis, event, and incident management ensuring all faults are resolved within SLA. 
  • Ensures that trouble tickets are regularly updated with meaningful technical analysis information and data. 
  • Prioritizes activities and resources to resolve incidents in appropriate order based on priority and business needs.
  • Commissioning and Decommissioning of devices from the Network Operations perspective. 
  • Maintains accurate records and timely reports on equipment operation and ensures issues are resolved and completed. 
  • Performs initial troubleshooting, investigations, and bug analysis on production systems/network/voice and clearly document records meaningful data to the SD and Tier 2 Support Team. 
  • Maintains internal servers, workstations, and testing equipment inside the NOC room.
  • Coordinates troubleshooting and repair activities with customers, vendors, and other groups both internal and external to DSG. 
  • Maintains open communication with interested parties and provides timely updates as the fault repair progresses. Ensure all work is properly documented in the incident ticket.
  • Maintains network, server, voice devices documentation, including a record of equipment failure. 
  • Updates site documentation after configuration or equipment changes and upgrades. Update internal troubleshooting knowledge base.
  • Other tasks/functions that may be assigned by the company as per business requirement; these may change. 
  • Require availability for 24x7 on-call duty.
  • Other job-related activities may be assigned from time to time.
     
Job Qualifications/Requirements
  • Education –  At least graduate with a Bachelor’s Degree in IT, Computer Science, Engineering or any related course.
  • Related Work Experience – At least 5-6+ years of experience in a managerial role for IT Service Delivery Operations.
  • Knowledge –  Knowledgeable in the following:
    • IT Service Operations or IT Service Management  
    • IT Literacy around Applications and Systems  
  • Skills:
    • Must have strong analytical skills, highly detailed and process-oriented.
    • Must have strong communication and presentation skills in English and Filipino.
    • Must have strong business/client engagement skills.
    • Must be assertive, results-oriented, and able to multitask.
    • Must possess strong negotiation skills.
    • Must have strong interpersonal skills   
    • Ability to work with minimum supervision and able to provide guidance to new team members.
    • Must be adept to work in a fast-paced environment with tight SLAs.
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