NOC Engineers
The NOC Engineer is responsible for providing network management and analysis.
Location: YONDU HQ
Status: For Pooling
# of Positions Available: 1
Job Description
- Diagnoses incident, fault detection, and identification Network Monitoring and Management Tools.
- Pro-active analysis, event, and incident management ensuring all faults are resolved within SLA.
- Ensures that trouble tickets are regularly updated with meaningful technical analysis information and data.
- Prioritizes activities and resources to resolve incidents in appropriate order based on priority and business needs.
- Commissioning and Decommissioning of devices from the Network Operations perspective.
- Maintains accurate records and timely reports on equipment operation and ensures issues are resolved and completed.
- Performs initial troubleshooting, investigations, and bug analysis on production systems/network/voice and clearly document records meaningful data to the SD and Tier 2 Support Team.
- Maintains internal servers, workstations, and testing equipment inside the NOC room.
- Coordinates troubleshooting and repair activities with customers, vendors, and other groups both internal and external to DSG.
- Maintains open communication with interested parties and provides timely updates as the fault repair progresses. Ensure all work is properly documented in the incident ticket.
- Maintains network, server, voice devices documentation, including a record of equipment failure.
- Updates site documentation after configuration or equipment changes and upgrades. Update internal troubleshooting knowledge base.
- Other tasks/functions that may be assigned by the company as per business requirement; these may change.
- Require availability for 24x7 on-call duty.
- Other job-related activities may be assigned from time to time.
Job Qualifications/Requirements
- Education – At least graduate with a Bachelor’s Degree in IT, Computer Science, Engineering or any related course.
- Related Work Experience – At least 5-6+ years of experience in a managerial role for IT Service Delivery Operations.
- Knowledge – Knowledgeable in the following:
- IT Service Operations or IT Service Management
- IT Literacy around Applications and Systems
- Skills:
- Must have strong analytical skills, highly detailed and process-oriented.
- Must have strong communication and presentation skills in English and Filipino.
- Must have strong business/client engagement skills.
- Must be assertive, results-oriented, and able to multitask.
- Must possess strong negotiation skills.
- Must have strong interpersonal skills
- Ability to work with minimum supervision and able to provide guidance to new team members.
- Must be adept to work in a fast-paced environment with tight SLAs.