The NOC Engineer is responsible for providing network management and analysis.
Location: YONDU HQ
# of Positions Available: 10
Diagnoses incident, fault detection, and identification Network Monitoring and Management Tools.
Pro-active analysis, event, and incident management ensuring all faults are resolved within SLA.
Ensures that trouble tickets are regularly updated with meaningful technical analysis information and data.
Prioritizes activities and resources to resolve incidents in appropriate order based on priority and business needs.
Commissioning and Decommissioning of devices from the Network Operations perspective.
Maintains accurate records and timely reports on equipment operation and ensures issues are resolved and completed.
Performs initial troubleshooting, investigations, and bug analysis on production systems/network/voice and clearly document records meaningful data to the SD and Tier 2 Support Team.
Maintains internal servers, workstations, and testing equipment inside the NOC room.
Coordinates troubleshooting and repair activities with customers, vendors, and other groups both internal and external to DSG.
Maintains open communication with interested parties and provides timely updates as the fault repair progresses. Ensure all work is properly documented in the incident ticket.
Maintains network, server, voice devices documentation, including a record of equipment failure.
Updates site documentation after configuration or equipment changes and upgrades. Update internal troubleshooting knowledge base.
Other tasks/functions that may be assigned by the company as per business requirement; these may change.
Require availability for 24x7 on-call duty.
Other job-related activities may be assigned from time to time.
Education – At least graduate with a Bachelor’s Degree in IT, Computer Science, Engineering or any related course.
Related Work Experience – At least 5-6+ years of experience in a managerial role for IT Service Delivery Operations.
Knowledge – Knowledgeable in the following:
IT Service Operations or IT Service Management
IT Literacy around Applications and Systems
Must have strong analytical skills, highly detailed and process-oriented.
Must have strong communication and presentation skills in English and Filipino.
Must have strong business/client engagement skills.
Must be assertive, results-oriented, and able to multitask.
Must possess strong negotiation skills.
Must have strong interpersonal skills
Ability to work with minimum supervision and able to provide guidance to new team members.
Must be adept to work in a fast-paced environment with tight SLAs.
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