Service/Operations Manager


This role supports the technical operations of Yondu HQ or client assigned.

Location: BGC, Taguig

Status: Active

# of Positions Available: 1

Job Description
  • Overall lead of Level 2 support for Systems and Infrastructure
  • Leads Level 2 Application Support team for multiple in-house and third party software platforms
  • Leads Level 2 Infrastructure Support team covering a multi-cloud environment, both on-premise, AWS, Google Cloud, Azure
  • Overall service quality and performance of internet based services at scale
  • Orchestrate incident and problem resolution for escalated issues
  • Proposes and executes continuous service improvement initiatives
  • Capacity management and service availability of the systems
  • Other operations-based ITIL and DevOps activities
Job Qualifications/Requirements
  • At least 10 years of IT operations experience in systems and applicaiton management.
  • At least 5 years of experience leading a team.
  • Experience in supporting and maintaining large, highly available infrastructure, applications, and services.
  • Experience maintaining cloud-based, virtualized, and containerized infrastructure and services.
  • ITIL certified. AWS certification preferred.
  • Software development experience a plus but secondary to operations experience.
  • Core Skills include:
    • IT Operations (ITIL)
    • Agile / Scrum / DevOps / CI/CD
    • Project Management
    • Line of Business Software and Applications
    • Digital Transformation
    • Cloud Based Services (AWS, GAE)
    • Virtualized and Containerized Infrastructure