Change Management Managers
The Change Management Manager is responsible for ensuring that the project or rollout meets its objectives by increasing employee adoption. Focuses on the people's side of change brought about by changes in business processes, systems, technology, job roles, and organizational structures. Creates and implements change management strategies and plans that maximize employee adoption and usage, and minimize resistance.
Location: YONDU HQ
# of Positions Available: 10
Leads the change management activities within the structured process framework to support the adoption of the changes required by a build or rollout.
Supports stakeholders to fully adopt the changes brought by the builds and rollouts.
Conducts impact analyses, assesses people readiness, and identifies and manages stakeholders.
Creates and executes the Change Management Plan, including but not limited to: communication, training, and engagement activities.
Designs and drafts communication collaterals to disseminate changes/updates about the project that will target different stakeholders.
Provides input and support to the design and delivery of training programs.
Identifies and manages anticipated resistance.
Collaborates with change partners for communications and training activities
Partners with the Project Manager in integrating change management activities into a project plan.
Reports progress of the project to the Governance Officer regularly.
Requests progress, risk, and issue information from the stakeholders who are conducting the change project or other initiatives.
Mobilizes the change network.
Ensures the project CM KPIs are met.
Other job-related activities that may be assigned from time to time.
Education – Bachelor’s degree from a four-year college or university
Related Work Experience - At least 5 years of working experience in organizational change management; Change management certification is an advantage.
Solid understanding of how people go through a change and the change process
Strong knowledge of and with good work experience on change management principles, methodologies, and tools including risk and resistance analysis and management
Knowledgeable on data analysis for CM KPIs and researching & benchmarking activities
Organized with a natural inclination for planning strategy and tactics
Good knowledge and work experience related to project management approaches, tools, and phases of the project lifecycle
Strong business & domain mastery and understanding of organizational issues and challenges
Strong results orientation
Knowledgeable of Agile frameworks and how these can be used as input for CM strategy, plans, and deliverables
Flexible and adaptable; able to navigate and facilitate change in an ambiguous situation
Exceptional communication skills, such as written, verbal, and active listening
Ability to articulate messages to a variety of audiences
Must be a team player and able to work collaboratively with and through others
Able to work effectively at all levels in an organization
Ability to influence others and move toward a common vision or goal
High emotional intelligence including good organizational awareness
Strong analytical and critical thinking skills
Strong problem solving and decision-making skills
Forward-looking with a holistic approach
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