Automation and Process Manager
This role supports the technical operations of Yondu HQ.
Location: YONDU HQ
Status: Active
# of Positions Available: 1
Job Description
- Manages and coordinates continuous improvement projects
- Create and implement projects with a data driven focus
- Proposes and implements automation procjects for fault detection, fault management, reporting and escalation, system or service testing, provisioning, and other day to day operational activities
- Leads process improvement projects with focus on ITIL, ISMS, and DevOps as standards
- Lead and reviews the conduct of customer surveys and lead in devising improvement opportunities based on such customer feedback
- Responsible for overseeing and ensuring accurate improvement documentation and process work instructions for operations
Job Qualifications/Requirements
- At least 10 years experience in a medium to large sized enterprise environment with 5+ years of experience in process design
- 5+ years of experience with scripting and other automation tools.
- Demonstrated understanding of the principles and applications associated with IT operations is a must for this role.
- Core Skills include:
- IT Operations (ITIL)
- Software Development
- Agile / Scrum / DevOps / CI/CD
- Line of Business Software and Applications
- Digital Transformation