Automation and Process Manager

 

This role supports the technical operations of Yondu HQ.

Location: YONDU HQ

Status: Active

# of Positions Available: 1

Job Description
  • Manages and coordinates continuous improvement projects
  • Create and implement projects with a data driven focus
  • Proposes and implements automation procjects for fault detection, fault management, reporting and escalation, system or service testing, provisioning, and other day to day operational activities
  • Leads process improvement projects with focus on ITIL, ISMS, and DevOps as standards
  • Lead and reviews the conduct of customer surveys and lead in devising improvement opportunities based on such customer feedback
  • Responsible for overseeing and ensuring accurate improvement documentation and process work instructions for operations
Job Qualifications/Requirements
  • At least 10 years experience in a medium to large sized enterprise environment with 5+ years of experience in process design
  • 5+ years of experience with scripting and other automation tools.
  • Demonstrated understanding of the principles and applications associated with IT operations is a must for this role.
  • Core Skills include:
    • IT Operations (ITIL)
    • Software Development
    • Agile / Scrum / DevOps / CI/CD
    • Line of Business Software and Applications
    • Digital Transformation