The Application Support Specialist responsibilities include providing necessary technical support relating to various applications, system-level software, compilers, and other general computing applications. They are responsible for any malfunctioning of applications or software systems and analyzing necessary software requirements.
Assist the Application Support team in ensuring 24/7 operations that includes monitoring and maintenance of all live services, platforms and gateways.
Initiate functional testing for critical services as part of monitoring.
Correcting errors if any and modifying the existing software
Upgrade interfaces by updating the hardware for better performance of the system
Undergo a detailed study of the existing system to and recommend installation or upgrade of a new system
Ensure that service incidents should be acknowledged, resolved or escalated according to Service Level Agreement (SLA). Perform follow-ups until resolution.
Acknowledge all business and customer’s requests and concerns and provide results in a timely manner.
Support monthly back up and clean-up of logs.
Prepare and generate reports and statistics for live services upon request.
Ensure that daily reports and stats (email, web tool, SMS, etc.) are working perfectly.
Perform any other work-related tasks assigned
Education – College graduate in Information Technology preferred or an equivalent of education plus experience / Computer Engineering / Computer Programming with specific application / Computer Software Engineering / Computer Software Technology
Related Work Experience – Experience in Telco industry is a plus
Knowledgeable in Unix/Linux shell scripting and basic PHP programming