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The Importance of Usability in Selecting an ERP for Your Company

5 minutes read - December 16, 2021 - by Yondu Team
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Have a clear understanding of the importance of usability and its elements - why it should be considered when selecting an Enterprise Resource Planning (ERP) System for your business.

In selecting an ERP system for your company, do you consider the importance of usability?

One system that became so in-demand in this technology era is the ERP system.

An ERP System is an online application that offers automation and integration of every process that may take place in your business.

Nowadays, many companies have acquired an ERP system to aid them in getting through their daily operations. Moreover, the ERP system helps sustain the efficiency and effectiveness of every employee.

Given this, many companies are offering ERP solutions packaged with extensive and innovative functionalities because of the growing demand for the system.

But, what is the use of all these magnificent features if your people cannot use the ERP system to its full potential?

Factors in Selecting an ERP System

As a major stakeholder of a business, how do you select an ERP system?

Before, we have already listed the factors that you must consider when selecting an ERP solution. Let us have a quick recap on this list.

1. Business-specific Requirements

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Not all generic ERP systems work very competently with all businesses. Every company has unique workflows and processes.

Thus, a good ERP system offers customization to meet specific goals.

2. Seamless Data Migration

Business data are crucial. All data, including the oldest one, must be secured and saved.

But, what will happen if your company changes its solution?

Your ERP system should allow seamless data migration. The migration of data should be uncomplicated and hassle-free.

3. Scalability

evaluating-erp-usability

The business is growing. There are evolving needs of clients and changing business direction, for instance.

Therefore, the ERP application should be able to adapt to changing workloads of the business.

4. Real-time Feedback

The ERP solution you must choose must keep your data analytics updated.

Real-time numbers help you in creating crucial business decisions. Therefore, your business is able to meet the needs of clients successfully.

5. End-user Training

end-user-training-of-ERP-system

To achieve growth and success, you must ensure that your employees can use the system to its full potential.

Understanding the system well helps save time, effort, and money. Therefore, the company no longer pays more for a continuous training program.

6. Disaster Recovery Support

team-meeting-for-data-disaster

ERP systems ensure that your business data is guarded against any mishap. Your system should be prepared for unfortunate events like security threats and power outages.

Indeed, there are many factors to consider before purchasing an ERP application.

Companies consider these in selecting a system, but they often miss this – the importance of ERP system usability.

Usability and Its Elements

ERP Usability refers to how well users utilize and perceive the system. It is about users’ efficiency, effectiveness, and fulfillment while using the product.

Let us understand the importance of usability in selecting an ERP for your company. Also, let us know how it can help the business become more successful.

To start, let us dig into the elements that comprise the usability of an ERP solution and understand why it should be the priority.

1. Intuitive Design

hand-typing-on-laptop

Users instantly understand how an application works using it for the first time. Therefore, a design is intuitive if users can understand and can navigate through the application effortlessly.

This is important because this encourages increased productivity and decreased operational efforts and costs.

2. Learnability

Think of things that we use daily. We all think of mobile phones and laptops instantly.

We get ourselves so familiar with how these things work. Even if we switch to other brands of phones and laptops, we can still create an SMS or take a photograph.

One usability factor is learnability. Users can still accomplish tasks even if it is their first time using a solution.

Learnability on ERP software makes employees save time exploring and learning.

Hence, employees can use such applications with minimal supervision and training.

3. Efficiency of Use

employee-using-ERP-system

Efficiency refers to the amount of energy used in accomplishing specific tasks.

In the same way, efficiency in ERP usability refers to how fast users can perform tasks using the system.

The goal is to make users accomplish tasks quickly with fewer clicks and page turns on the system.

4. Memorability

Your employees must remember enough to use the solution in future visits effectively.

In the same way, they must reestablish proficiency after a long time of no use.

The problem of many ERP software nowadays is the complexity of the processes.

As a result, users do not have retention of the system and consult the system’s manual every use.

5. Error Frequency and Severity

problematic-employee

It is essential to know the frequency and severity of users’ mistakes while using the system.

A good ERP system makes users bounce back from errors faster and avoid the same mistakes in the future.

Why Usability Should be the Priority

While there are many factors to consider in selecting an ERP software for your company, usability plays a vital role in leveling up your game.

Making an ERP solution a priority based on usability can help your business to:

1. Increase job fulfillment of employees

employees-enjoying-erp-usability

Investing in ERP software with good usability makes employees do tasks faster and successfully.

Thus, while the business achieves automation, productivity and business growth are happening simultaneously because of the effective implementation of the system.

As a result, employees have a positive perception of the company and their performance as well.

2. Minimize customer efforts and maximize customer experience

Good customer service starts with employees understanding and following established systems.

Such systems are automated with ERP. It provides up-to-date data and integrated information.

As a result, needs of customers are being met accurately and immediately.

3. Save time, effort, and money in system training

satisfied-employee-with-ERP-system

Employees will quickly understand how the system works with if an ERP system has good usability.

This helps with saving time and effort, and essentially money. As a result, the company no longer pays a lot for a continuous training program.

ERP Usability of Acumatica

Acumatica Cloud ERP Application was acclaimed as the ERP with the highest usability five times.

Indeed, Acumatica Cloud ERP worked hard to improve its usability with intuitive user interfaces, personalization capabilities, mobile applications, and more.

Yondu Inc. ensures the excellent usability of the Acumatica ERP solution is retained even in the Philippines.

Start your journey with a user-friendly ERP. If you want to experience Acumatica Cloud ERP software, you may schedule a demo with us.