Digital Transformation in the New Normal: Solving Today’s Business Challenges

5 minutes read - June 03, 2021 - by Yondu Team
Learn more on digital transformation in the new normal from Yondu's very first webinar on ERP with great insights from Acumatica.
digital transformation and cloud erp in the new normal webinar

As we navigate today’s state of work, we are pushed to innovate, work harder, and better. And with the current challenges, digital transformation has become more than just a buzzword in the New Normal.

Given these developments, Yondu partners with Acumatica, to help businesses become more agile and resilient amidst facing the new difficulties.

Last May 27, Yondu’s very first webinar on ERP took place, attended by more than 30 participants coming from different organizations. The speakers were Yondu’s Product Manager for Acumatica Lourdes Carracedo and Acumatica Regional Channel Manager for the Philippines, Shine Mathew.

The goal of the webinar titled “The Value of Cloud ERP in the New Normal” is to empower businesses to thrive. And that is not just through the pandemic but more to the future, by leveraging top-notch technology tools.

Learn more about winning over current business challenges in the new normal with digital transformation. Read on below for the webinar highlights!

The ‘New Normal’ Has Become Our Reality

Carracedo spoke of the new normal challenges many companies have been facing. She brought up how halfway through 2021, the new normal for businesses has become our reality.

“Last year, companies, including ourselves, have struggled and initiated their pandemic-coping strategies,” she shared. And that until today, many organizations are still discovering ways to stay resilient.

Carracedo also pointed out how our working conditions have changed since the pandemic struck. She noted how companies’ day-to-day business activities had become a continuous hurdle due to the limitations brought about by the health crisis.

“Offices are now empty, and with these vastly different working conditions, collaboration has also become difficult,” she said.

If mundane tasks already needed an efficiency boost pre-pandemic, the need to address them has become even more urgent today. 

Alleviate Business Challenges in the New Normal 

Carracedo discussed how ERP unifies your business into one system. She detailed the benefits of implementing such a solution and how it can gradually address existing challenges and more.

“By having [an ERP], you can automate your business’s repetitive tasks and routines which can significantly reduce errors in your workflow. It also helps you to simplify tasks so that your people and stakeholders can focus on their responsibilities and do their jobs more efficiently; [ERP] gives you access to real-time and comprehensive business insights.”

She also described how an ERP feature like companywide visibility of information aids to better evaluation and decision-making. 

During her talk, she also highlighted how ERP goes beyond addressing present issues. “[ERP] brings about revolutionary changes in your business processes towards modernization and ultimate operational efficiency,” she added.

Carracedo cited that there is a 10% CAGR in four years according to the Philippine ERP Market Forecast.

The growth is brought about by the rise in operational efficiency and transparency in business processes. Other factors include the surge in the adoption of cloud and mobile apps and the demand for data-driven decision-making.

She emphasized how having different processes integrated and connected allows for better data to help in decision-making.

ERP’s Role in Digital Transformation

“Implementing an ERP solution often sets the stage for strong and sustainable digital transformation strategies,” she said.

Carracedo ends her talk with a piece of advice on how to do digital transformation right. As she said, “understanding the benefits of a modern ERP system is a great place to start.”

Digital Transformation Is More Than Just a Solution

Mathew took over describing the value of digital transformation and its significance to industries at present.

He explained that moving from an organization running on analog and manual-based systems takes more than just a [software] solution.

“[Digital transformation] requires changes in the people in the organization and the processes that we are so used to right now. It takes a leap of faith.”

Mathew also said that the reason why organizations think about digital transformation is that companies are constantly changing. Organizations can’t remain in a state which does not have any kind of evolution.

There is a need to revitalize your processes because the competition is doing the same. “Falling behind may lose you the market share because the competition is way, way ahead of you,” he added.

Big Changes Are Taking Place

Mathew shared that the big changes taking place in digital transformation are due to being on the Cloud and having mobility. Other relevant technologies are automation, data analytics, and cybersecurity.

He also talks about where ERP is in all these digital shift.

Software in the cloud, including ERP

Digging deeper, he tells how all companies are running in the cloud. “If you’re using Facebook, Gmail, or any kind of social media, these are solutions that are running on cloud. It’s not a big stretch to think that an ERP solution cannot run on cloud because that is where it’s supposed to be. [Cloud] is where the world is leading towards,” he said.

Mathew then described how over the years, 70% of Philippine ERP customers have been using legacy ERP systems. The simple, compelling reason why a customer would change from an existing ERP over to [something like] Acumatica [Cloud ERP] is legacy architecture. Those solutions, he mentioned, are running on older frameworks of client-server architecture.

These are very different from how a new technology should be like. In terms of scalability, there are limitations. Expanding your business, adding features and modules, and increasing mobility may be limited with legacy systems.


On mobility, Mathew highlights how crucial mobile devices are for businesses today. He explains how most companies use mobile to run sales orders and to manage customer expectations and CRM.

He said that businesses are at a disadvantage if its solution runs in the backend without being connected to mobile. “Companies have people on the ground. They might be working from home using a laptop, a tablet, or a smartphone. These devices need to have access to the same solution. Information is key; real-time information is relevant to make decisions at the right time,” he pointed out.


In terms of cybersecurity, having a protected solution is important. He shared how a lot of companies ask why they can’t deploy ERP on their own premise server. “It takes time and effort internally to keep on making sure that [your system] runs securely on an ongoing basis,” Mathew said.

He mentioned that this is the same reason why many companies adopt Cloud ERP quickly. In the Philippines, majority of the [Acumatica] customers are on Cloud. He added, “Though we do have on-premise option, majority of the customers in the Philippines don’t even think about it. They are only decided that having Cloud is the next stepping stone to success. And they’re going ahead with it.”

‘Bring it all together’

Mathew summed up his talk with an advise about bringing all these technologies together. “Running [your software] on Cloud, having all the different modules that have a solution, mobile accessibility, database analytics and dashboards, security – these all come together in terms of how digital transformation should be done. You cannot take out any of these components when it comes to transformation; you cannot do a half-measure because transformation leads across all these key factors,” Mathew said.

These elements, he explained, are Industry 4.0 leading to Industry 5.0. He pointed out that Industry 5.0 entails full automation with AI and machine learning utilized to run your business. He later on advised that if companies are not on that part of transformation, they will lose out on all those features.

Mathew then mentioned how many companies are already thinking about these trends. But the key is, as he said, is to ‘bring it all together.’

As for Mathew, he repeated, “A connected business is not just digital. It is a change that happens not just in the technology but also in the people.”

Yondu is a partner of Acumatica in the Philippines. To know more about how your business can start its journey towards digital transformation, contact our team.